Frequently asked questions
Everything customers should know about AI models, analysis modes, market data, privacy, billing and account access.
Can I try TradingAcademi AI Lab for free?
Yes. You can start with the Free plan to access the tools enabled for your account. The Market Heatmap is free to view and does not use AI credits.
What is the difference between Fast, Balanced and Deep Analysis?
Fast prioritizes speed, Balanced provides a middle ground between speed and analysis depth, and Deep uses a more in-depth model route. Availability depends on the plan and currently active models.
Which AI analysis modes are included in my plan?
Free includes Fast; Pro includes Fast and Balanced; Premium includes Fast, Balanced and Deep, according to the current routing configuration. An administrator can change routing and model availability.
Can I choose the exact AI model?
Pro and Premium accounts can choose from models enabled for their tools and plan where model selection is supported. Free uses automatic routing. Individual provider availability may change.
How do AI credits work, and when do they reset?
AI requests consume the credit amount configured for each tool. Your daily allowance is managed by AI Control Center and resets on its daily schedule. You can check remaining credits from your account workspace.
Does using the Market Heatmap cost credits?
No. The embedded TradingView heatmap is free to view and consumes zero TradingAcademi AI credits. Running a separate AI analysis is a different request and may use credits.
Are the heatmap and charts real-time?
Availability and delays depend on the exchange and TradingView data coverage. Charts can be delayed. The TradingView widget is for visualization and does not directly provide prices or candles to Xtrend AI.
Is Trading Journal AI available now?
Yes. Trading Journal AI and its AI Coach are available for eligible Pro and Premium accounts under current AI Control Center permissions. NinjaScript Assistant is planned for a future release.
Are my saved analyses and trading journal private?
Saved research and journal records are tied to your signed-in account. Keep your credentials secure. Access and data handling are subject to the site privacy policy.
Can I cancel a Pro or Premium subscription?
You can request cancellation through the supported subscription-management process. Under the current billing integration, cancelling future renewal is intended to preserve access through the already-paid period; refunds follow the applicable policy.
Can I switch from Pro to Premium later?
The checkout integration supports changing between mapped AI plans. Your actual entitlement is updated after a qualifying successful payment; review the checkout and account details before purchasing.
What if an AI provider or model is temporarily unavailable?
The system may use eligible fallback models when available. If no permitted model is available, it will report an error rather than guarantee a response. Retry later or contact support.
Can AI analyses guarantee profitable trades?
No. These tools support research, planning and review. Market data can be delayed or incomplete, and AI-generated scenarios are not guarantees or personalized financial advice.